User Terms and Conditions

These Terms and Conditions explain the rules that apply when you use Gravira’s online casino services in Canada. They describe the relationship between us and our users, including account duties, eligibility, acceptable use, bonus rules, payments, dispute handling, and how we update these terms. We ask that you read them carefully before creating an account or placing wagers.

Account responsibilities

You are responsible for keeping your account information accurate and secure. This includes maintaining control of your login credentials and notifying us immediately if you suspect unauthorized access. We may request documents to verify identity, address, or payment method prior to processing withdrawals. You must not share accounts, create multiple accounts for one person, or use another person’s details when registering.

Eligibility requirements

To register and play you must meet the legal age for gambling where you reside - at least 18 years old or higher if your province requires it. You must be a resident of a country where using our services is permitted. Persons located in restricted jurisdictions are not eligible to open accounts or place wagers. We may refuse registration or suspend accounts if eligibility cannot be confirmed.

Acceptable platform use

Users must not use the platform for unlawful purposes or to attempt to circumvent geographic restrictions. Actions such as collusion, fraud, money laundering, use of automated betting bots, or abusive behaviour toward staff are prohibited. We monitor play for irregular activity and reserve the right to suspend or close accounts and to withhold funds where abuse or criminal conduct is suspected.

General bonus and promotion rules

Bonuses and promotions are subject to separate terms that form part of these Terms and Conditions. Generally, offers are limited to one per player, household, and IP unless stated otherwise. Eligible games and contribution rates toward wagering requirements vary by promotion. We may exclude certain payment methods from promotions and set maximum bet limits while a bonus is active. Misuse of promotional offers may lead to bonus cancellation and loss of winnings.

Deposits and withdrawals

All deposits must be made from payment methods registered in your name. We set minimum and maximum transaction amounts and may apply internal limits to withdrawals. Withdrawals are subject to verification checks and may be delayed while KYC or security reviews are completed. We endeavour to process validated withdrawal requests promptly, but processing times depend on the chosen payment method and any additional checks.

Dispute resolution

If you have a dispute with us, contact customer support so we can try to resolve the issue directly. We will investigate complaints and provide a response within a reasonable timeframe. Where we cannot reach agreement, disputes may be dealt with under applicable laws and consumer protections in your jurisdiction. Using our platform does not waive any statutory rights you retain under local law.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in our services or legal requirements. Material changes will be notified via the account message area or email. Continued use of the site after notice constitutes acceptance of the updated terms. If you do not agree with the changes, you should stop using the service and close your account in accordance with the account closure process.