Get in touch with our team
Need assistance? Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Contact us via live chat, email or phone for fast, practical help. Check the help centre for quick answers, or reach out directly when you need step-by-step support with verification, payments, bonus queries or troubleshooting. Our agents support Canadian players in English and French and can explain payment options and responsible gambling tools.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat in-site; email replies typically within 24 hours; bilingual English/French) |
| General enquiries | [email protected] (corporate and general questions; responses during business hours) |
| Affiliate enquiries | [email protected] (partnerships and marketing; expect reply within 48 hours) |
| Phone | +1 416 582 7394 (English & French support via phone) |
| Working hours | Mon-Fri, 09:00-21:00 ET; Sat-Sun, 10:00-18:00 ET |
Email Support
Email is the preferred method for detailed requests, account issues, or when you need to send documents or explanations. Please contact [email protected] and use a clear subject line describing your issue. Include up-to-date contact details and account information to help us respond faster and avoid delays. We aim to reply promptly once we have all required information.
Send us a message
Response Time
Our support team aims to respond quickly to all requests. Most inquiries are answered within one business day. If your issue needs further review, for example payment checks or identity verification, it may take longer depending on complexity and required documentation. We'll keep you updated by email and in-account messages while we investigate your case.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the site. Send what’s on your mind, whether feature requests, bugs, or ways we can make paying, playing and navigating easier. Every message is reviewed carefully by our team and used to guide updates to the service and user experience. Thank you for helping us make Gravira better for Canadian players.