Privacy & Data Protection
This Privacy Policy explains how Gravira collects, uses, stores and shares personal information when you use our online casino and sportsbook services in Canada. We describe the categories of data we handle, how we protect your privacy, and the choices available to you. By creating an account or using our services you agree to the practices set out here.
Types of Data We Collect
We collect several categories of information to provide and secure your account and to comply with legal requirements:
Personal data
Examples include your name, date of birth, residential address, email, phone number and government ID when required for verification. We also collect account credentials and communication preferences.
Technical data
Technical information includes IP addresses, device identifiers, browser type, operating system, connection logs and cookie identifiers. This helps us deliver the site, detect fraud and improve performance.
Transactional data
We record deposits, withdrawals, bets, game activity, payment method details and support interactions. Transactional records are used for account management, payments and dispute resolution.
How We Use Your Information
We process your data for account creation, identity verification, payments, responsible gambling checks, customer support and to deliver the services you request. Data is also used to detect and prevent fraud, comply with legal and regulatory obligations and to improve site functionality and security.
Data Protection Practices
We use technical and organizational measures to protect data, including encryption in transit, access controls and secure hosting environments. Access to personal data is restricted to authorized personnel and to third parties who perform services on our behalf. We maintain backups and monitor systems for unauthorized access.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the site, remember preferences, analyze usage and serve relevant content. You can manage cookie settings through your browser or our cookie banner where offered. Third-party analytics and advertising partners may place cookies; their use is subject to their own privacy policies.
Information Sharing and Third Parties
We share personal data with payment processors, identity verification providers, game and platform suppliers, fraud prevention services and analytics partners as necessary to deliver our services. We may disclose information to comply with legal requests or to protect rights and safety. Some partners operate outside Canada and your data may be transferred to jurisdictions with different privacy rules.
User Rights and Choices
You have rights to access, correct or request deletion of personal data held by us, subject to applicable legal and regulatory retention requirements. You can also object to certain processing activities and manage communication preferences. To exercise these rights, contact our privacy team at [email protected].
Access, Correction and Deletion
We will verify requests to protect account security. When appropriate and lawful, we will update or remove your information. Some data may be retained to meet legal obligations or to resolve disputes.
Privacy Policy Updates
We may update this policy to reflect changes in our practices. When we make material changes we will post the revised policy on the site and may notify you through your account. Continued use of our services after changes indicates acceptance of the updated policy.