Contact Us

Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach out any time for help with deposits, withdrawals, verification, or site features and we’ll respond with clear, practical guidance. Use live chat for fastest replies, or contact us by email or phone for account or payment enquiries. We aim to resolve routine requests quickly and provide timely follow-up when more time is needed. We prioritise privacy and secure handling of data.

Department	Contact
Customer support	Email: [email protected] (live chat available 24/7)
General enquiries	Email: [email protected] (response within 24 hours)
Affiliate enquiries	Email: [email protected] (programme team, response within 48 hours)
Phone	+1 416 583 2741 (voice and SMS support)
Working hours	Mon-Fri, 09:00-21:00 ET

Email Support

Email is our preferred contact method for detailed requests, account-related issues, or when you need to submit documents. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. Attach any relevant files and allow 24-48 hours for a focused reply from our team.

Contact Form

Name <label for="email" style="font-size:14px;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;">Message</label><textarea id="message" name="message" rows="5" placeholder="How can we help?" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0066CC;color:#fff;border:none;padding:10px 14px;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond quickly: most inquiries are answered within one business day. Simple requests are often resolved on first contact, while cases requiring document checks, KYC review, or financial investigations may take longer depending on their complexity. We’ll keep you updated throughout the process and provide an estimated timeline if additional time is needed.

Feedback

Your feedback helps us make Gravira better for Canadian players. If you have suggestions, ideas, or issues, please share them with our team. We read every message carefully and use feedback to improve site features, promotions, and overall usability. Your input directly influences updates and fixes, so don’t hesitate to tell us what would make your experience smoother.