User Terms and Conditions

These Terms and Conditions set out the rules that apply when you use Gravira. They describe the relationship between you and us, explain your obligations when using the platform, and describe how we manage accounts, payments, promotions and disputes. By accessing or using our services you agree to these terms, applicable policies and any additional conditions posted in your account.

Account responsibilities

You are responsible for keeping your account information accurate and up to date. We require proof of identity, address and payment details for verification before certain actions, including withdrawals. Keep your login details secure and do not share access. We may suspend or close accounts where we suspect fraud, money laundering, account sharing, multiple accounts, or other abuse. If you believe your account has been compromised, contact support immediately at [email protected].

Eligibility requirements

To register you must meet the minimum legal age for gambling in your province or territory and be located in a jurisdiction where our services are permitted. Only one account per person, household and payment method is allowed unless we grant written approval. We may refuse registrations or restrict access from certain countries in line with our compliance obligations.

Acceptable platform use

Use the platform only for lawful, recreational play. Prohibited conduct includes, but is not limited to, collusion, use of bots or automated tools, chargebacks, tampering with game integrity, and attempting to bypass geo-restrictions using VPNs or similar tools. We reserve the right to investigate suspected misconduct, withhold funds pending review, and take corrective action including permanent closure and forfeiture of funds if abuse is confirmed.

General bonus and promotion rules

Promotions are subject to separate terms that are incorporated into these Conditions. Bonuses may require opt-in, minimum deposits, wagering or other conditions. Contribution rates by game, maximum bets during wagering, and excluded payment methods may apply. We may void bonuses and related winnings where we reasonably believe terms have been breached or the offer has been abused.

Deposits and withdrawals

We accept a range of payment methods for CA$ accounts. Deposits are credited subject to payment provider processing. Withdrawals are subject to identity verification and security checks and may be subject to limits. Processing times vary by method and may require additional documentation. We do not control third-party processing delays and may apply administrative checks before releasing funds.

Dispute resolution

If you have a dispute, contact our support team and provide any relevant evidence. We will review and aim to resolve matters fairly and promptly. If we cannot resolve an issue internally, escalation procedures described in your account or applicable law will apply. Our decisions following a full review are binding on both parties unless otherwise required by law.

Updates to terms and conditions

We may update these terms to reflect changes in our services, legal requirements or operational needs. Material changes will be communicated via your account or the site. Continued use after notice constitutes acceptance of the updated terms. If you do not accept a change, stop using the service and contact support for assistance.